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Photo credit : Caroline Bergeron
Photo credit : Caroline Bergeron
FAQ | Box office
For any questions concerning the Place des Arts box office with respect to the purchase, loss, or theft of tickets, reduced mobility or companion card tickets, seating plans, gift certificates, business hours, Ticketmaster, etc.
If a ticket is lost, stolen, or forgotten, the box office—after validating your information—can issue a duplicate ticket. An eco fee of $6.75 per ticket is applicable for the reprinting of lost or forgotten tickets.
An event provider may offer free access to the companion of a guest with a Companion Leisure Card (CAL) or Access2 card. To check availability of this offer, please contact the box office at 514 842-2112 or 1 866-842-2112.
For more information about, please visit our Adapted services page.
Either directly at the Place des Arts box office or when completing your ticket purchase online or by telephone; bring your gift certificate with you when you come to Place des Arts to obtain your refund at the box office.
Show tickets are subject to service charges, which are included in the ticket price. They cover box office operating costs, as well as the purchasing and maintenance of computer infrastructure.
Ticket resellers (scalpers) can sometimes get their hands on tickets, which they later resell. Place des Arts strongly advises against purchasing tickets from resellers, as we cannot guarantee the validity of the tickets. Place des Arts has introduced measures to counter this practice, for example, by limiting the maximum number of tickets sold to a particular person, email address or credit card number. We reserve the right to cancel without notice any transactions that exceed the limit.
We suggest you contact the site from which you purchased the tickets or reach out to your credit card company to find out if the transaction can be cancelled. You may be asked to provide proof of the transaction. We also encourage you to contact the Office de protection du consommateur du Québec (Quebec Consumer Protection Bureau).
Place des Arts sometimes lists a show as “sold out,” which means there are no more tickets available. However, it could happen that producers can sometimes release additional tickets at the last minute. To stay up to date, we encourage you to regularly visit the event page on our website, check in with our box office, or subscribe to our newsletter to learn about all of our offers. We do not use any reminder lists.