Adapted services

Adapted services

Find out about the range of services we have put into place to make your Place des Arts experience a comfortable one: reserved seats in each of our venues, wheelchair service and assistance to get where you need to go inside our venues, reserved parking spaces for people with identification stickers, booster seats for kids, and an audio system for people who are hard of hearing.

RESERVED SPACES AND SEATS – WHEELCHAIR ACCESS 

Several seats are set aside in each show venue for people who use wheelchairs. For access, you need to obtain special tickets at the Place des Arts box office wicket or by telephone at 514 842-2112 (or toll free at 1 866 842-2112). Simply specify that you need a ticket for a person who uses a wheelchair.

ACCESS RAMPS

Our two main entrances (1600 rue Saint-Urbain and 175 rue Sainte-Catherine) are equipped with ramps and drop-off areas, outdoors and indoors, to facilitate access for people with reduced mobility or who use wheelchairs.

PARKING

People with reduced mobility have access to a number of reserved indoor parking spaces at Place des Arts. Learn more at the parking attendant’s box or reserve your space by calling 514 842-2112.

Accessible parking spaces for people with reduced mobility can be found easily on all three levels of the P-1 parking lot. They are located close to an elevator that leads to the venue entrance. Other spaces are located in section P of the P-2 parking lot on the same floor as the main lobby leading to the show venues.

GETTING AROUND INSIDE PLACE DES ARTS

BORROWING A WHEELCHAIR

If you need a wheelchair to facilitate your moving around inside Place des Arts, visit the central security station near the rue Saint-Urbain entrance, or the entrance to Maison symphonique if you are attending a show there. Please note we have a limited number of wheelchairs.

MOBILITY ASSISTANCE INSIDE THE VENUES

During show times, a customer service representative is specially assigned to assisting people with reduced mobility. To obtain assistance, simply come to the show venue entrance.

FOR PEOPLE OF LARGER SIZES

People of larger sizes can be seated more comfortably by reserving an adapted seat. All our show venues are equipped with them, and you can reserve one through the Place des Arts box office, by telephone or at the wicket only; it is not possible to reserve this type of seat online. You can also make a request when you arrive at the venue the day of the , though availability is not guaranteed. Please note that we have a limited number of these seats.

GUIDE DOGS

Certified guide dogs are welcome on site. When you purchase your tickets, contact the Place des Arts box office to make sure you are given appropriate seating in the venue.

PEOPLE WHO ARE HEARING-IMPAIRED

All venues at Place des Arts are equipped with an audio system that enables people who are hearing-impaired to tune in to the show’s signal. Simply bring your portable radio or music device with headphones and tune in to the dedicated frequency for your show venue:

  • Salle Wilfrid-Pelletier: 90.9 FM
  • Théâtre Maisonneuve: 89.9 FM
  • Théâtre Jean-Duceppe: 107.9 FM
  • Cinquième Salle: 88.1 FM
  • Salle Claude-Léveillée: 87.9 FM
  • Maison symphonique: 104.5 FM

BOOSTER SEATS FOR CHILDREN

Booster seats are available for children at Salle Wilfrid-Pelletier and Théâtre Maisonneuve. Just ask a member of our staff.