Coronavirus (Covid-19)

Our performance halls can be open to a maximum of 250 people, in compliance with public health requirements. All ticketholders will be contacted by email before the scheduled date of their show. Learn more

 
Photo credit : Caroline Bergeron
Photo credit : Caroline Bergeron

Frequently asked questions (FAQ)

How could we help you? The following is a list of answers to the most frequently asked questions from our costumers. If the information you are looking for is not there, do not hesitate to contact us.

BOX OFFICE
For any questions concerning the Place des Arts box office with respect to the purchase, loss, or theft of tickets, reduced mobility or companion card tickets, seating plans, gift certificates, business hours, the Admission network, etc.

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CUSTOMER ACCOUNT
For any questions regarding the management of your customer account: downloading, ticket printing and transferring, newsletter subscriptions, Ticketmaster account, etc.

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GENERAL
For any questions regarding your visit with us. Whether they concern our programming, parking, restaurants and bars, adapted services, coat checks, doors-open times, lost objects, etc.

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POLICIES AND RESTRICTIONS
For any questions concerning purchasing policies or possible restrictions when you visit: ticket exchanges or refunds, show cancellations, safety measures at concert hall entrances, policies regarding infants and young children, etc.

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WEBCAST
For any questions regarding webcasts, such as purchasing access for a digital concert, live chats, connection to a streaming service, or any problems during a webcast.

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COVID-19
For any questions related to sanitary measures.

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