Frequently asked questions (FAQ)

The following is a list of answers to the most frequently asked questions about the services provided in our venues and on our premises, about the box office, and about general information regarding Place des Arts.

PRACTICAL QUESTIONS

  • CAN I GET A GUIDED TOUR OF PLACE DES ARTS AND THE MAISON SYMPHONIQUE?
  • ARE THERE RESTAURANTS AT PLACE DES ARTS?
  • DOES PLACE DES ARTS HAVE A BOUTIQUE?
  • DOES PLACE DES ARTS PROVIDE PARKING?
  • ARE THERE BATHROOMS AT ESPACE CULTUREL GEORGES-ÉMILE-LAPALME?
  • DOES PLACE DES ARTS PROVIDE A COAT CHECK SERVICE?
  • ARE THERE BARS IN PLACE DES ARTS’ VENUES?
  • CAN I FILM OR TAKE PHOTOS DURING MY SHOW?
  • WHAT IS PLACE DES ARTS’ POLICY ON LATECOMERS?
  • WHAT IS THE POLICY ON YOUNG CHILDREN AND INFANTS ATTENDING SHOWS AT PLACE DES ARTS?
  • WHAT SPECIAL SECURITY PROCEDURES ARE IN FORCE WHEN ENTERING THE SHOW VENUES?
  • HOW CAN I SEE THE FULL SCHEDULE OF PROGRAMMING PRESENTED AT PLACE DES ARTS?
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ADAPTED SERVICES

  • DOES PLACE DES ARTS PROVIDE SERVICES FOR PEOPLE WHO ARE HEARING-IMPAIRED?
  • DOES PLACE DES ARTS PROVIDE SERVICES FOR PEOPLE WITH REDUCED MOBILITY?
  • DOES PLACE DES ARTS PROVIDE ADAPTED SEATS FOR PEOPLE OF LARGER SIZES?
  • DOES PLACE DES ARTS PROVIDE BOOSTER SEATS FOR CHILDREN?

GENERAL QUESTIONS ABOUT PLACE DES ARTS

  • WHEN WAS PLACE DES ARTS INAUGURATED?
  • WHAT IS THE MISSION OF THE SOCIÉTÉ DE LA PLACE DES ARTS DE MONTRÉAL?
  • WHO MANAGES PLACE DES ARTS?
  • WHY IS PLACE DES ARTS REFERRED TO AS THE LARGEST CULTURAL COMPLEX IN THE COUNTRY?
  • WHERE CAN I READ A COPY OF PLACE DES ARTS’ ANNUAL REPORT?
  • HOW CAN I SUPPORT THE FONDATION DE LA PLACE DES ARTS?

BOX OFFICE

PRACTICAL QUESTIONS ABOUT TICKETS

  • WHAT IS PLACE DES ARTS’ POLICY REGARDING TICKET CANCELLATIONS AND EXCHANGES?
  • WHAT SHOULD I DO IF I LOSE OR FORGET MY TICKETS?
  • WHAT ARE THE HOURS OF OPERATION OF THE PLACE DES ARTS BOX OFFICE?
  • WHAT DO SERVICE CHARGES COVER?
  • WHY ARE TICKETS FOR CERTAIN SHOWS SOLD OUT SO SOON AFTER THEY GO ON SALE?
  • WHY ARE THERE SOMETIMES BETTER TICKETS AVAILABLE AFTER I HAVE ALREADY COMPLETED MY PURCHASE?
  • WHEN A SHOW IS LISTED AS SOLD OUT, IS THERE SOME OTHER WAY TO GET TICKETS?
  • WHAT ABOUT TICKET RESELLERS?

PURCHASING TICKETS ONLINE AND MANAGING YOUR ACCOUNT

  • WHAT IS A PLACE DES ARTS ACCOUNT?
  • HOW DO I LOG INTO MY ACCOUNT?
  • HOW DO I CREATE AN ACCOUNT?
  • WHAT SORT OF INFORMATION IS DISPLAYED ON MY ACCOUNT HOMEPAGE?
  • HOW CAN I UPDATE MY PROFILE?
  • HOW CAN I MANAGE MY EMAIL SUBSCRIPTIONS?
  • WHAT IS TICKET MANAGEMENT?
  • HOW DO I PRINT MY TICKETS?
  • HOW DO I DOWNLOAD MY E-TICKET ONTO MY SMARTPHONE?
  • HOW MANY TIMES CAN I DOWNLOAD AND PRINT TICKETS FOR THE SAME SEATS?
  • WHAT INFORMATION IS DISPLAYED IN TICKET HISTORY?
  • WHY ARE SOME TICKETS NOT AVAILABLE FOR PRINTING?
  • WHY DON’T I SEE MY TICKETS DOWNLOADING WHEN I CLICK ON “DOWNLOAD NOW”?
  • HOW DOES THE E-TICKET WORK?
  • WHAT ARE THE BENEFITS OF USING E-TICKETS?
  • DO I NEED ANY SPECIAL SOFTWARE TO USE THE E-TICKET?
  • WILL THIS TICKET BE ACCEPTED FOR THE EVENT?
  • WHAT IF I PRINT MORE THAN ONE COPY OF MY TICKET OR A PHOTOCOPY IS MADE?
  • WHAT IF I CAN’T PRINT MY TICKETS?
  • WHAT IF MY TICKETS ARE STOLEN?
  • CAN I CHOOSE MY SEATS FROM A SEATING PLAN?
  • HOW DO I RETRIEVE MY PASSWORD?
  • WHY DO I NEED TO CHANGE MY PASSWORD?
  • IS IT SAFE TO RECORD MY CREDIT CARD NUMBER IN MY CUSTOMER ACCOUNT?
  • I ALREADY HAVE A TICKETMASTER ACCOUNT. CAN I USE IT ON THE PLACE DES ARTS SITE?
  • DOES THE ADMISSION NETWORK SITE SELL TICKETS TO SHOWS PRESENTED AT PLACE DES ARTS?
  • WHAT BROWSERS AND OPERATING SYSTEMS ARE SUPPORTED ON THIS SITE?
  • WHAT ARE THE TERMS AND CONDITIONS OF SALE?
  • WHAT IS THE PRIVACY POLICY?