Find Your Tickets

Collect your mobile tickets | Transfer tickets to someone else | Accepting transferred tickets

Place des Arts’ box office is modernizing and moving to mobile ticket delivery to make your experience safer, while also providing quicker access to the performance hall. Here are a few steps that will help you manage your tickets in your Place des Arts customer account. On the day of your show, make sure to have your mobile ticket ready when you enter the performance hall. 

Don’t have a smartphone? Go to the Place des Arts box office to request a printed ticket.  

Collect your mobile tickets

Your phone is your ticket. Get your show and parking tickets from your customer account and present them on your mobile device:

• From a smartphone, log in to your Place des Arts account.
• Click on the “View Event Details” button of your show or parking. 
• Select the ticket. 
• You will see a rotating code. Present it at the entrance to the hall or the parking lot, or add it to your Wallet.
  APPLE users: Scan your device on the reader.
  ANDROID users: Click on “Show Code”, then scan it on the reader. 

Please note that your tickets cannot collet your tickets on an electronic tablet, for example an iPad, or on a computer.

> See the step-by-step procedure in PDF format
> View the video tutorial: 

Transfer tickets to someone else

The “Transfer” option is only used to send a ticket to someone else. It is the safest way to send or receive a ticket for a show taking place at Place des Arts.

The person receiving your ticket will also need to have—or create—a Place des Arts account with which to accept the ticket.

• Log in to your Place des Arts account.
• Click on the “View Event Details” button of your show or parking. 
• Select “... Plus”.
• Choose the “Transfer” option.
• Authenticate your account.
• Select the ticket or tickets you wish to transfer, then click “Next”.
• Add the recipient’s information or select a contact already registered, then click “Transfer”.

You will receive a confirmation message when the recipient has accepted your transfer.

Accepting transferred tickets

You will receive an email from Place des Arts saying that one or more tickets have been sent to you.

Don’t see an email? Be sure to check your junk mail folder.

• Click the “Accept tickets” button
• Log in to your Place des Arts account, or create a new account if you don’t already have one

The ticket or tickets are now in your Place des Arts customer account. 

If you run into any difficulty, please feel free to contact the Place des Arts box office at 514 842-2112 or at 1 866 842-2112 (toll-free), or by email at info@placedesarts.com.