FAQ - Webcast

Just like purchasing a ticket for indoor events, visit the event’s page. At the bottom of the page, under “Rates and schedule,” you will find the options “LIVE WEBCAST” and “ON DEMAND WEBCAST.” Click the “BUY” button for the webcast you prefer and a window will open with fields to fill in to complete your transaction. Once your purchase is complete, you will receive two emails from webdiffusion@placedesarts.com. One contains your purchase confirmation and the other contains your link to the webcast.

Purchases can be made only with VISA and Mastercard credit cards. American Express, VISA Debit and Mastercard Debit cards are not accepted. If you don't have a VISA or Mastercard, you can buy and use a prepaid credit card to make your purchase. Be sure to keep the card in case the event is canceled and you request a refund.

This link provides access to the video that will be broadcast via the Place des Arts webcasting platform. It may be a live, recorded or on-demand webcast.

The single-use mention refers to the number of users who can use this link at one time, in other words, the number of possible connections (includes separate devices, tablets, smartphones, smart TVs, computers or video game consoles), therefore it is impossible to share your link. However, you can purchase more than one link for the same event.

Yes, if you purchase multiple webcast links, you will receive them in a single email and you can then forward those links to anyone you choose. Please note that all the links are single-use.

No. Only one device can read the link at one time. If you try to open the same link on two devices, only one device will be able to access the video.

Links are refundable under certain conditions. For more details, please contact Place des Arts customer service at webdiffusion@placedesarts.com or 514 842-2112 or toll free at 1 866 842-2112.

Whenever chat is available during webcast events, Place des Arts invites its customers to share their enthusiasm. A person identified as a Place des Arts staff member is the moderator in all chat sessions to ensure decorum.

Yes. Simply hide the chat window by switching to full-screen mode.

Some events are webcast only once, while other events may be available several days after the first capture. Do not hesitate to consult the event’s page on the Place des Arts website for more details or contact our customer service at webdiffusion@placedesarts.com or 514 842-2112 or toll free 1 866 842-2112.

Some events are shown live and others are delayed. You will find the information on the event’s page.

OPTION 1

From a smartphone, tablet or computer, click the link (not the attached file) that was emailed to you with the subject line “Your Viewing Link.” You will be automatically directed to the webcast space chosen by the event organizer. If the event has not yet started, you will be notified of the wait time before the webcast begins.

- If you wish to watch the event on your TV, connect your computer to your TV with an HDMI cable, click the link emailed to you and you will be directed to the viewing page in your device's default browser (Chrome, Explorer, Firefox, Safari, Edge, etc.).

- If you would like to watch the event via your Chromecast device.

Please note that Place des Arts sells webcast links for events that can be viewed on smartphones, tablets, computers, or smart TVs with a built-in browser. Since the technology used for screen sharing from an electronic device to a television (casting) is affected by several variables, Place des Arts cannot guarantee that webcasts will function properly with this technology and accepts no responsibility regarding its use.

If you nevertheless wish to use this option, here is some additional information about the three options available to you:

1) On the viewing page, click the dedicated icon located at the bottom right of the viewing area.
2) You must use the Google Chrome browser. Click on the 3 dots at the top right and select the “Cast...” option.
3) Directly in the viewing space, right click on the video and select the “Cast...” option. Note that some customers have noticed a delay between image and sound when using a tablet. If this is your experience, we recommend that you use your computer instead.

- If you want to watch the event on your Apple TV: On the viewing page, click the dedicated icon located at the bottom left of the viewing area, then select the device on which you want to stream the content.

OPTION 2

If your smart TV can open a web browser (Chrome, Explorer, Firefox, Safari, Edge, etc.), access your emails and follow the single-use streaming link. You can also copy and paste the link directly into the address bar (URL) of the browser using your remote control.

OPTION 3

On PS4 and Xbox One, you must use the integrated browser to manually enter directly into the browser’s URL the link in the email titled “Your viewing link.”

Please make sure that the email with the webcast link is not in your spam (or junk) folder, some company firewalls are very finicky and one of the two emails may automatically go to this folder. Once the transaction is completed, both emails are sent at the same time with just a short delay in between. If you have not received anything, please contact the Place des Arts box office. For our contact details, click here.

Full-screen mode is only accessible once the webcast has started.

Be sure that there is not too much activity on your Internet connection. Other users may affect the quality of the webcast if they are using the same bandwidth as you. Your Internet connection must meet the standards for playing live video: 4 mbps. You can check the quality of your Internet connection on this site. Also, you can connect an Ethernet cable directly to your device for a better connection.

It’s likely that this problem is related to your internet connection. To test that your connection meets the basic standards for live video playback, i.e., 4 mbps, please visit this site.

If you are using a smartphone or tablet, make sure you have the latest updates. If not, you may need to use another device to access the webcast.

If you tested the link with more than one device, the page generated by the webcast link may still be open on one of those devices – make sure these windows are closed. Also, check that no one else is trying to access your link from another device. If you have changed your browser or device, there may be a delay of about 60 seconds before the link is reachable, so please close the pages and follow the link again after this delay.

If nothing seems to be working, don't hesitate to contact the Place des Arts customer service at webdiffusion@placedesarts.com or 514 842-2112 or toll-free 1 866 842-2112.