Coronavirus (Covid-19)

The shows and public activities are canceled or postponed until further notice due to COVID-19 and the sanitary measures put in place by the government. Learn more

 

FAQ - Webcast

For any questions regarding webcasts, such as purchasing access for a digital concert, live chats, connection to a streaming service, or any problems during a webcast.

  • How do I purchase access to a webcast?
  • What payment methods are accepted for online purchases of webcast events?
  • What is a single-use streaming link?
  • Can I purchase multiple links to give away for the same webcast event?
  • Can I use the same link on more than one device at a time?
  • Are webcast links refundable?
  • Can I participate in the live chat?
  • Can I turn off the chat?
  • I purchased a webcast link, but I'm not available on the night of the show. What can I do?
  • Will the shows be presented live or delayed?
  • How do I access the webcast?
  • I did not receive the email with my webcast link.

 

 

Problems during the webcast

  • Why don't I have the full-screen option?
  • The video lags
  • My screen is black
  • I received a message saying the link is in use on more than one device. What should I do?
  • Nothing is working. What can I do?
Go to top