FAQ - Webcast

Just like purchasing tickets for indoor events, visit the event page at www.placedesarts.com. 

At the bottom of the page, under “Rates and schedule,” you will find the options “LIVE WEBCAST” and “ON DEMAND WEBCAST.” Click the “BUY” button for the webcast you prefer and a window will open with fields to fill in to complete your transaction.

Once your purchase is complete, you will receive an email from noreply@ticketmaster.com. This email includes your purchase confirmation and your exclusive access link to the webcast. Please keep this email safe.

For detailed instructions, please see the step-by-step process.

Payment can be made only with VISA, Mastercard and American Express credit cards. If you don't have a credit card, you can buy a prepaid card to use for your purchase. Be sure to keep the prepaid card in the event of a cancellation. In such a case, Place des Arts will automatically reimburse the credit card that was used for the purchase.

This link provides access to the video that will be broadcast on the Place des Arts viewing platform. The video may be broadcast live, on-delay or on-demand, depending on the event.

The single-use notice refers only to the user who can use this link from separate computing devices: tablets, smartphones, smart TVs, computers or video game consoles.

The exclusive-use notice refers to personal and private information in your customer account. Because it is necessary to use your credentials (email and password) to access the webcast, it is impossible to share your link. Note that you cannot buy more than one link for the same event because the links are non-transferable. 

No. If you purchase multiple webcast links for the same event, you will receive these in a single email. It will then not be possible to share these links because your personal information (email address and password for your Place des Arts account) will be required in order to activate them when viewing the webcast. Note that only one connection at a time to your customer account is possible and that the links are for exclusive and single-use. 

Under certain conditions, links may be refunded prior to the first webcast start time. For more details, please contact Place des Arts customer service at info@placedesarts.com or 514 842-2112 or toll free at 1 866 842-2112. Dial 1 to speak directly with an agent.  

Whenever chat is available during webcast events, Place des Arts invites its customers to share their enthusiasm. A person identified as a Place des Arts staff member is the moderator in all chat sessions to ensure decorum. If you experience technical difficulties, use the small communication bubble shown in the lower right corner of your screen to communicate directly with Place des Arts customer service. 

You can hide the chat window by switching to full screen mode as soon as the webcast starts. 

Some webcasts are shown only once, while other events may be available several days after the first showing. Do not hesitate to consult the event's page on the Place des Arts website for more details or contact Place des Arts customer service at info@placedesarts.com or 514 842-2112 or toll free at 1 866 842-2112. Dial 1 to speak directly with an agent.  

Some events are shown live and others are delayed. You will find the information on the event’s page. You may also contact Place des Arts customer service at info@placedesarts.com or 514 842-2112 or toll free at 1 866 842-2112. Dial 1 to speak directly with an agent. 

For detailed instructions, please see the step-by-step process.

OPTION 1

From a smartphone, tablet or computer, click on the viewing link that was sent to you in the email titled: "Your access to the webcast!". Once you have entered your login information (email address and password), you will be automatically directed to the webcast broadcast room. If the event has not yet begun, you will be able to wait in the virtual waiting room up to 30 minutes before the beginning of the event.

- If you wish to watch the event on your TV, connect your computer to your TV with an HDMI cable, then click the link emailed to you and you will be directed to the viewing page in your device's default browser (Chrome, Explorer, Firefox, Safari, Edge, etc.).

- If you would like to watch the event via your Chromecast device.

Please note that Place des Arts sells webcast links for events that can be viewed on smartphones, tablets, computers, or smart TVs with a built-in browser. Since the technology used for screen sharing from an electronic device to a television (casting) is affected by several variables, Place des Arts cannot guarantee that webcasts will function properly with this technology and accepts no responsibility regarding its use.

If you nevertheless wish to use this option, here is some additional information about the three options available to you:

1) On the viewing page, click the dedicated icon located at the bottom right of the viewing area.
2) You must use the Google Chrome browser. Click on the 3 dots at the top right and select the “Cast...” option.
3) Directly in the viewing space, right click on the video and select the “Cast...” option. Note that some customers have noticed a delay between image and sound when using a tablet. If this is your experience, we recommend that you use your computer instead.

- If you want to watch the event on your Apple TV, click the dedicated icon located at the bottom left of the viewing area, then select the device on which you want to stream the content.

OPTION 2

If your smart TV can open a web browser (Chrome, Explorer, Firefox, Safari, Edge, etc.), access your emails and follow the single-use streaming link. You can also copy and paste the link directly into the address bar (URL) of the browser using your remote control.

OPTION 3

On PS4 and Xbox One, you will need to manually enter into the console browser the entire viewing link that was sent to you in the email titled: "Your Viewing Link".

The purchase confirmation email with the viewing link is sent shortly after the transaction is completed. Make sure it's not in your spam (or junk) folder. It may have been redirected automatically to this folder due to some email providers’ firewalls.

Please note that you will receive your viewing link again in a reminder email sent no more than 48 hours before the event. If you still have not received anything, please contact Place des Arts customer service at 514 842-2112 or toll free at 1 866 842-2112.

Full-screen mode is only accessible once the webcast has started. The full screen icon is located in the lower right corner. 

Be sure that there is not too much activity on your Internet connection. Other users may affect the quality of the webcast if they are using the same bandwidth as you. Your Internet connection must meet the standards for playing live video: 4 mbps. You can check the quality of your Internet connection on this site. Also, you can connect an Ethernet cable directly to your device for a better connection.

Your webcast link is exclusive and cannot be shared without your personal email and password, make sure no one else tries to access your link from another device.

If you tested the link with more than one device, the page generated by the webcast link may still be open on one of those devices – make sure these windows are closed. Also, check that no one else is trying to access your link from another device.

If you have changed your browser or device, there may be a delay of about 60 seconds before the link is reachable, so please close the pages and follow the link again after this delay.

In some cases, you can log out of your customer account, close the link, then click the viewing link again and reconnect to your customer account using your email address and password.

If nothing seems to be working, don't hesitate to contact the Place des Arts customer service at info@placedesarts.com or 514 842-2112 or toll-free 1 866 842-2112.