FAQ | Policies and restrictions

Out of respect for both the performers and the audience, latecomers and those who leave the hall during a performance will be redirected to the closest available seats at an opportune moment during the performance. Certain exceptions may also apply at the producer’s request. Latecomers’ tickets cannot be exchanged or reimbursed.

No, the use of cameras and other electronic devices is strictly prohibited during shows.

Children under the age of 12 cannot attend shows at Place des Arts by themselves. Any child under 12 years old must be accompanied by someone of age 16 or older.

All spectators, including infants (even if they are not occupying a seat) and children of any age, must be in possession of a ticket in order to attend a show.

Children under the age of two who remain seated on the lap of an accompanying adult are admitted free of charge to any show presented at Place des Arts, unless the show’s producer decides otherwise. These children must nevertheless at all times be in possession of a ticket, available only at the Place des Arts box office. These tickets do not have seat numbers printed on them. It is also important to have a piece of identification for the child, in order to prove, if required, that the child is under the age of two.

Please read our full Policy regarding children’s access and admission to shows presented at Place des Arts.

Special measures, such as bag searches or the use of a metal detector, may be put into place at the request of the producer or artist, or based on circumstances; our security measures are constantly being adjusted. When such measures are planned, Place des Arts or the producer makes sure to advise the clientele for the show as best they can, in particular by sending a pre-show email so that attendees can plan their visits with this in mind, and through posters in the Espace culturel Georges-Émile-Lapalme prior to performances.

For security reason, only backpacks that can be place under a seat are accepted. Bags measuring larger than 45 cm (18 in) x 35 cm (13 in) x 20 cm (8 in) are forbidden.

Hand sanitizing stations are installed in several locations in the Place des Arts complex.

Strict disinfection procedures are in place and the frequency of cleaning washrooms, tables, doorknobs and other surfaces has been increased.

While visiting us, we ask that you please continue to follow basic health measures and respiratory etiquette.

Ticket and gift certificate sales are considered final, which means that there can be no refunds or exchanges once an order has been completed. For subscription tickets, an exchange fee of $5.75 per ticket applies.

For more details, please visit our Conditions of sale page.

When an artist cancels a show, Place des Arts refunds all tickets sold, as well as parking, as required, in the days following the cancellation of the show or as requested by the producer. We will contact all people concerned by email or by telephone.

Please note that there may be a delay of a few days before the refund appears on your credit card account.

For more information on our sales policies, see our Conditions of Sale page.

For more information on our privacy policy, see our Privacy Policy page.