FAQ | Policies and restrictions

For any questions concerning purchasing policies or possible restrictions when you visit: ticket exchanges or refunds, show cancellations, safety measures at concert hall entrances, policies regarding infants and young children, etc.

  • What is Place des Arts’ policy on latecomers?
  • Can I film or take photos during my show?
  • How old must someone be to attend a show presented at Place des Arts on his or her own?
  • What is the policy on young children and infants attending shows at Place des Arts?
  • Are safety procedures or searches carried out at the entrance to the performance halls?
  • Is it possible to bring a backpack during a show?
  • What are Place des Arts’ policy regarding refund and exchange?
  • When an artist cancels a show, what is the procedure?
  • What are our conditions of sale?
  • What is our Privacy Policy?
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