FAQ - Customer Account

The Place des Arts account manager provides access to your tickets at all times, allowing you to download them in electronic format, print them, or transfer them to someone else.

If you have made a purchase at Place des Arts, you will have already created an account before proceeding with payment. You must log in with the email address you used when making that previous purchase.

No. The Place des Arts ticketing system is independent of all other systems. To purchase tickets on the Place des Arts site, you must create a Place des Arts customer account.

In downloading your tickets to your smart phone, you can simply show your ticket’s QR code at the entrance to the performance hall. There is no need to have a printed version of the ticket or to go to the box office!

Your customer account allows you to see all of your upcoming events at a glance and to centralize all of your tickets rather than risk losing them in separate emails.

If you have any trouble seeing your tickets, you can contact the box office at 514 842-2112 / 1 866 842-2112. Someone will be able to help you or send out your tickets by email if necessary.

• Connect to your Place des Arts account
• Select your event
• Click on “Bar code”
• Show your mobile ticket

• Connect to your Place des Arts account
• Select your event
• Click on the "Print" button in the upper right corner (not all events and seats are eligible to be printed)
• Select seats that you wish to print and click on "Continue"
• Note: if tickets are lost or stolen, check the statement; otherwise click “Print”
• Click on "Done"
• Print the downloaded tickets that will open as a PDF file

For various reasons which may include:
● Tickets are not available for printing because they don’t respect the conditions set by the organization. 
● The event has passed or it starts in less than two hours.
● The ticket has been printed too many times.
● This is a subscription ticket and the subscription period is not over yet.
● At the request of the producer.
● Only tickets with a bar code can be printed.
● The tickets have not been paid for. 

Only once. In the event of a double print, your tickets may be refused at the entrance.

The "Transfer" feature in the Place des Arts customer account allows you to transfer one or more e-tickets you have purchased to a guest. Your guest must accept the offer by email and create a customer account (if he or she doesn't already have one) to obtain the e-tickets you want to send. The tickets will then be stored in your guest’s account and will no longer belong to you.

Please note that an e-ticket transfer generates a new barcode. Tickets already printed or issued will no longer be valid once the e-ticket transfer has been accepted.  

Also, the transfer feature is not the solution for sending yourself tickets by email. If you wish to receive PDF format tickets by email, you should contact the box office at 514 842-2112 / 1 866 842-2112.

Read the step-by-step (PDF)

To subscribe: go to our newsletter subscription page.

To unsubscribe:
● Connect to your Place des Arts account
● Click on your name in the upper right corner
● Select “Your Account”
● Click on “Preferences in e-mail subscriptions”