Coronavirus (Covid-19)

Following the government’s decision to extend the additional health measures in red zones, the shows and public activities scheduled until January 11, 2021 are canceled or postponed. Learn more

FAQ - Customer Account

For any questions regarding the management of your customer account: downloading, ticket printing and transferring, newsletter subscriptions, Ticketmaster account, etc.

  • What is a Place des Arts account used for?
  • Do I already have an account with Place des Arts?
  • I already have a Ticket Master account. Can I use it on the Place des Arts web site?
  • How does the e-ticket work?
  • Why are my tickets kept in my online account rather than sent by email?
  • How do i download my e-ticket onto my smartphone?
  • How do I print my tickets?
  • Why are some tickets not available for printing?
  • How many times can I download and print tickets for the same seats?
  • What does the "transfer" featured stands for?
  • How do I subscribe or unsubscribe from PDA newsletters?
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