FAQ | Customer Account (my tickets)

• What is a Place des Arts account used for?

  The Place des Arts account manager provides access to your tickets at all times, allowing you to collect them in electronic format or transfer them to someone else.

• Do I already have an account with Place des Arts?

  If you have made a purchase at Place des Arts, you will have already created an account before proceeding with payment. You must log in with the email address you used when making that previous purchase.

• I already have a Ticketmaster account. Can I use it on the Place des Arts web site?

  Yes

• How do mobile tickets work?

  By adding your tickets to your smartphone’s digital Wallet, all you will have to do is show your device at the entrance to the performance hall. Your phone is your ticket!
  
  If you have an Apple device, display your ticket in your digital Wallet, then bring your device close to the reader. This will scan your ticket.
  
  If you have an Android device, unlock it, then display your ticket in your digital Wallet. If this doesn’t work, click the “Show Code” link on your ticket, then scan the code using the reader.

• Why are my tickets kept in my online account rather than sent by email?

  Your customer account allows you to see all of your upcoming events at a glance and to centralize all of your tickets rather than risk losing them in separate emails.
  
  If you have any trouble seeing your tickets, you can contact the box office at 514 842-2112 / 1 866 842-2112. 

• How do I get my tickets onto my smartphone?

  We invite you to read the step-by-step procedure.

• Can I take a screenshot of my mobile ticket?

  No. The Place des Arts box office now uses SafeTix™ technology, which ensures your tickets are secure, protecting you from theft and counterfeiting. This technology produces a rotating code that is regenerated every 15 seconds, which makes ticket screenshots useless.
  
  We recommend you add your tickets to your digital Wallet for easy, quick, and trouble-free admission to the hall.

• What happens if I lose my phone or damage it before the show?

  Go straight to a box office window, where a staff member will help you and print your tickets. Make sure to have an ID card on hand, along with the credit card you used to purchase your tickets.

• I don’t have cellular data. How can I access my mobile tickets?

  We recommend you add your tickets to your digital Wallet as soon as you purchase them, or when you have access to the Internet. You will not need to connect to the Internet to later display your tickets, which will keep the admission process quick and efficient! Also, by adding your tickets to your digital Wallet, your phone will automatically send you a reminder of your show on the performance date.
  
  A free Wi-Fi network is also available at the entrance to each of our performance halls.

• Can I show my ticket on my tablet?

  No. Your tickets cannot be delivered to an electronic tablet (e.g.: iPad).

• How do I print my tickets at home?

  Place des Arts’ box office is modernizing and moving to mobile ticket delivery. The option of printing tickets at home is no longer available. However, if you'd prefer physical tickets, you can still pick them up at the Place des Arts box office, or select the mail delivery option, subject to a fee (service available for shows taking place on or after February 1, 2025 due to the Canada Post strike).

• How many times can I download and/or print tickets for the same seats?

  If you have access to PDF tickets issued before November 16, 2023, you can only print them once. Your tickets may be refused entry if printed multiple times. Don't take any chances, and make sure you have your mobile tickets ready.

• Why are some tickets not available for printing?

  NOTE: Place des Arts has migrated to a completely mobile, safer, and more practical ticket delivery system. From now on, all you will need is your smartphone. For shows that have gone on sale since November 16, 2023, you can no longer print tickets at home, but printing is still available at the Place des Arts box office. 
  
  If you are on a tablet or a smartphone, you will only see the options for mobile, which does not include the possibility to print. You must therefore print your tickets from a computer or tablet connected to a printer.
  
  For various reasons which may include:
  ● Tickets are not available for printing because they don’t respect the conditions set by the organization. 
  ● The event has passed or it starts in less than two hours.
  ● The ticket has been printed too many times.
  ● This is a subscription ticket and the subscription period is not over yet.
  ● At the request of the producer.
  ● Only tickets with a bar code can be printed.
  ● The tickets have not been paid for. 

• I don’t have a smartphone. How can I get into the show without a mobile ticket?

  When purchasing tickets, you can choose to have your tickets delivered by mail* (your tickets will be sent right to your home), or choose to pick up your tickets at the Place des Arts box office.

  *Service available for shows taking place on or after February 1, 2025 due to the Canada Post strike.

• What does the "transfer" feature stand for?

  The "Transfer" feature in the Place des Arts customer account allows you to transfer the tickets you've purchased to a guest. Your guest must accept the offer by email and create a customer account (if he or she doesn't already have one) to obtain the mobile tickets you want to send. The tickets will then be stored in your guest’s account and will no longer belong to you.
  
  Please note that a mobile ticket transfer generates a new barcode. Tickets already printed or issued will no longer be valid once the mobile ticket transfer has been accepted.  
  
  Also, the transfer feature is not the solution for sending yourself tickets by email. If you experience difficulties accessing your tickets, you may contact the box office at 514 842-2112 / 1 866 842-2112.
  
  Read the step-by-step procedure

• Must I transfer tickets to anyone accompanying me?

  Ideally. It’s not required, but we strongly recommend doing so. This allows spectators to each have their own ticket and move around freely in the performance hall with a ticket in their possession. This also lets you get into the hall without having to wait for latecomers!

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