FAQ | Customer Account (my tickets)

The Place des Arts account manager provides access to your tickets at all times, allowing you to download them in electronic format, print them, or transfer them to someone else.

If you have made a purchase at Place des Arts, you will have already created an account before proceeding with payment. You must log in with the email address you used when making that previous purchase.

Yes

In downloading your tickets to your smart phone, you can simply show your ticket’s QR code at the entrance to the performance hall. There is no need to have a printed version of the ticket or to go to the box office!

Your customer account allows you to see all of your upcoming events at a glance and to centralize all of your tickets rather than risk losing them in separate emails.

If you have any trouble seeing your tickets, you can contact the box office at 514 842-2112 / 1 866 842-2112. 

Consult the step-by-step

Consult the step-by-step 

If you are on a tablet or a smartphone, you will only see the options for mobile, which does not include the possibility to print. You must therefore print your tickets from a computer or tablet connected to a printer.

NOTE: Place des Arts is in the process of migrating to a completely mobile, safer, and more practical ticket delivery system. From now on, all you will need is your smartphone. For shows that have gone on sale since November 16, 2023, you can no longer print tickets at home, but printing is still available, for a fee, at the Place des Arts box office. 

For various reasons which may include:
● Tickets are not available for printing because they don’t respect the conditions set by the organization. 
● The event has passed or it starts in less than two hours.
● The ticket has been printed too many times.
● This is a subscription ticket and the subscription period is not over yet.
● At the request of the producer.
● Only tickets with a bar code can be printed.
● The tickets have not been paid for. 

Only once. In the event of a double print, your tickets may be refused at the entrance.

The "Transfer" feature in the Place des Arts customer account allows you to transfer one or more e-tickets you have purchased to a guest. Your guest must accept the offer by email and create a customer account (if he or she doesn't already have one) to obtain the e-tickets you want to send. The tickets will then be stored in your guest’s account and will no longer belong to you.

Please note that an e-ticket transfer generates a new barcode. Tickets already printed or issued will no longer be valid once the e-ticket transfer has been accepted.  

Also, the transfer feature is not the solution for sending yourself tickets by email. If you experience difficulties downloading your tickets, you may contact the box office at 514 842-2112 / 1 866 842-2112.

Read the step-by-step

To subscribe, go to our newsletter subscription page.

To unsubscribe, click on the unsubscribe link at the bottom of any Place des Arts newsletter or contact the Place des Arts box office at 514 842-2112 / 1 866 842-2112.