FAQ | Customer Account (my tickets)


For any questions regarding the management of your customer account: collecting and transferring tickets, newsletter subscriptions, Ticketmaster account, etc.


Place des Arts Account



Mobile Tickets

  • How do mobile tickets work?
  • Why are my tickets kept in my online account rather than sent by email?
  • How do I get my tickets onto my smartphone?
  • Can I take a screenshot of my mobile ticket?
  • What happens if I lose my phone or damage it before the show?
  • I don’t have cellular data. How can I access my mobile tickets?
  • Can I show my ticket on my tablet?



Physical Tickets

  • How do I print my tickets at home?
  • How many times can I download and/or print tickets for the same seats?
  • Why are some tickets not available for printing?
  • I don’t have a smartphone. How can I get into the show without a mobile ticket?



Ticket Transfers

  • What does the "transfer" feature stand for?
  • Must I transfer tickets to anyone accompanying me?




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