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Are you bringing someone with you or buying a gift? Transfer your tickets with ease.
A ticket for each person, to use at their own pace! Fast, secure and convenient, receiving or sending tickets is just a few clicks away.
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- Log in to your Place des Arts account.
- Click on the “View Event Details” button of your show or parking.
- Select “... Plus”.
- Choose the “Transfer” option.
- Authenticate your account.
- Select the ticket(s) you wish to transfer, then click “Next”.
- Add the recipient’s information or select a contact already registered, then click “Transfer”.
The person receiving your ticket will also need to have—or create—a Place des Arts account to accept the ticket. You will receive a confirmation message when the recipient has accepted your transfer.
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You will receive an email from Place des Arts saying that one or more tickets have been sent to you.
Click the “Accept tickets” button.
Log in to your Place des Arts account, or create a new account if you don’t already have one.
Make sure the tickets are saved in your account.
If you've completed these steps from your smartphone, add your tickets to your Wallet or see our “Collect my tickets” tutorial above.
You haven't received the initial email to accept the transfer? Check your junk mail or contact the person who sent you the tickets to make sure the transfer went through.
From A to Z: all your questions answered
Need help? Our FAQ is here for you! You'll find clear answers to your general questions, detailed instructions on how to manage your tickets and customer account, and explanations of our various policies.
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Go to the Place des Arts box office to request a printed ticket or choose to have it mailed to you at the time of purchase.
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What is a digital Wallet?
It's a mobile app that lets you securely store credit cards, membership cards, airline tickets, show tickets and parking tickets, such as those for Place des Arts! The app might already be installed on your smartphone, otherwise you can simply download it based on your phone type. Here are the download links:
iOS / iPhone: Apple Wallet
Android: Google WalletWhat is a rotating code?
For security reasons and to prevent resale, the code on your ticket has an expiry date. It is updated every 15 seconds. To enter the performance hall, you must present your ticket on your smartphone with the code displayed on the screen in real time. Any screenshot or printout of the code will not be valid. That's why we encourage you to add your tickets to your digital Wallet in advance, to make it easier for you.
By adding your tickets to your Wallet, you can easily retrieve them at any time without an Internet connection.
Follow the steps to collect your tickets via your Place des Arts account from your smartphone.
Click the “Add to Apple Wallet” or “Add to Google Wallet” button, then “Add”.
On Android: Click on “Add a card”.
Open the Wallet app to confirm that your ticket is there. The app is available in the App Store for iPhones or in Google Play for Android phones.
To add another ticket, repeat these steps.
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For opening hours, please visit our Contact Us page.
To locate the box office, refer to the Map of the Venues.
For all other information, please don't hesitate to contact us at 514 842-2112 or 1 866 842-2112 (toll-free), or by email at info@placedesarts.com.
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The Place des Arts account manager provides access to your tickets at all times, allowing you to collect them in electronic format or transfer them to someone else.
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If you have made a purchase at Place des Arts, you will have already created an account before proceeding with payment. You must log in with the email address you used when making that previous purchase.
If you already have an account with Ticketmaster, you can also use it on our site.
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Your customer account allows you to see all of your upcoming events at a glance and to centralize all of your tickets rather than risk losing them in separate emails.
If you have any trouble seeing your tickets, you can contact the box office at 514 842-2112 / 1 866 842-2112.
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Place des Arts’ box office is modernizing and moving to mobile ticket delivery. The option of printing tickets at home is no longer available. However, if you'd prefer physical tickets, you can still pick them up at the Place des Arts box office, or select the mail delivery option (subject to a fee).
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By adding your tickets to your smartphone’s digital Wallet, all you will have to do is show your device at the entrance to the performance hall. Your phone is your ticket!
Apple: Display your ticket in your digital Wallet, then bring your device close to the reader. This will scan your ticket.
Android: Unlock your phone and then display your ticket in your digital Wallet. If this doesn’t work, click the “Show Code” link on your ticket, then scan the code using the reader.
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No. The Place des Arts box office now uses SafeTix™ technology, which ensures your tickets are secure, protecting you from theft and counterfeiting. This technology produces a rotating code that is regenerated every 15 seconds, which makes ticket screenshots useless.
We recommend you add your tickets to your digital Wallet for easy, quick, and trouble-free admission to the hall.
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Go straight to a box office window, where a staff member will help you and print your tickets. Make sure to have an ID card on hand, along with the credit card you used to purchase your tickets.
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We recommend you add your tickets to your digital Wallet as soon as you purchase them, or when you have access to the Internet. You will not need to connect to the Internet to later display your tickets, which will keep the admission process quick and efficient!
Also, by adding your tickets to your digital Wallet, your phone will automatically send you a reminder of your show on the performance date.
A free Wi-Fi network is also available at the entrance to each of our performance halls.
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No. Your tickets cannot be delivered to an electronic tablet (e.g.: iPad).
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If you have access to PDF tickets issued before November 16, 2023, you can only print them once. Your tickets may be refused entry if printed multiple times. Don't take any chances, and make sure you have your mobile tickets ready.
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To subscribe, go to our newsletter subscription page.
To unsubscribe, click on the unsubscribe link at the bottom of any Place des Arts newsletter or contact the Place des Arts box office at 514 842-2112 / 1 866 842-2112.
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Are you interested in several events? It's hard to choose when there are so many options available. To easily find them later, add them to your favourites by activating the heart on their page. All the events you like will be saved in the site's top menu for future reference. It's that simple!
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Show tickets are subject to service charges, which are included in the ticket price. They cover box office operating costs, as well as the purchasing and maintenance of computer infrastructure.
For more details, please visit our Conditions of Sale page.
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Ticket and gift certificate sales are considered final, which means that there can be no refunds or exchanges once an order has been completed. However, some subscription tickets can be exchanged, with or without charge, depending on conditions.
For more details, please visit our Conditions of Sale page.
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When an artist cancels a show, Place des Arts refunds all tickets sold, as well as parking, as required, in the days following the cancellation of the show or as requested by the producer. We will contact all people concerned by email or by telephone.
Please note that there may be a delay of a few days before the refund appears on your credit card account.
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For more information on our sales policies, see our Conditions of Sale page.
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For more information on our privacy policy, see our Privacy Policy page.
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No. All shows presented at Place des Arts are sold on the placedesarts.com website, or on the show producer's website.
Ticketmaster gift certificates are also not accepted by the PdA.
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Ticket resellers (scalpers) can sometimes get their hands on tickets, which they later resell. Place des Arts strongly advises against purchasing tickets from resellers, as we cannot guarantee the validity of the tickets. Place des Arts has introduced measures to counter this practice, for example, by limiting the maximum number of tickets sold to a particular person, email address or credit card number. We reserve the right to cancel without notice any transactions that exceed the limit.
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We suggest you contact the site from which you purchased the tickets or reach out to your credit card company to find out if the transaction can be cancelled. You may be asked to provide proof of the transaction. We also encourage you to contact the Office de protection du consommateur du Québec (Quebec Consumer Protection Bureau).
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Please consult the opening hours and contact details on the Contact Us page.
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All of our seating plans can be found on the Map of the Venues page.
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If a ticket is lost, stolen, or forgotten, the box office—after validating your information—can issue a duplicate ticket. An eco fee of $6.75 per ticket is applicable for the reprinting of lost or forgotten tickets.
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You have to call Place des Arts box office at 514 842-2112 / 1 866 842-2112 or come to our ticketing located at 175 Sainte-Catherine Street West.
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No, only debit and credit cards will be accepted.
If you don't have a card, you can buy a prepaid credit card at various stores. These are accepted for purchasing tickets over the phone or at the ticket counter.
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An event provider may offer free access to the companion of a guest with a Companion Leisure Card (CAL) or Access2 card. To check availability of this offer, please contact the box office at 514 842-2112 or 1 866-842-2112.
For more information about, please visit our Adapted Services page.
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- Online by clicking here.
- At the Place des Arts box office.
- By telephone: 514 842-2112 / 1 866 842-2112.
For more details, please visit our Gift Certificates page.
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Either directly at the Place des Arts box office or when completing your ticket purchase online or by telephone; bring your gift certificate with you when you come to Place des Arts to obtain your refund at the box office.
For more details, please visit our Gift Certificates page.
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No, generally, there is no last-minute pricing for shows held at Place des Arts. However, some producers may offer discounts on occasion.
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You'll need to enter your promo code once you've logged on to the ticketing platform, before selecting your seats. The option is located at the top of the screen, next to the pricing slider.
On a smaller screen or on a cell phone, you need to click on the Filters button to see the Promo Code option.
Note that promo codes are sometimes pre-added to the purchase link, like when the promotion has been sent to you in a Place des Arts newsletter.
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Place des Arts sometimes lists a show as “sold out,” which means there are no more tickets available. However, it could happen that producers can sometimes release additional tickets at the last minute. To stay up to date, we encourage you to regularly visit the event page on our website, check in with our box office, or subscribe to our newsletter to learn about all of our offers.
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