The shows and public activities are canceled or postponed until further notice due to COVID-19 and the sanitary measures put in place by the government. Learn more
FAQ - Box office
For any questions concerning the Place des Arts box office with respect to the purchase, loss, or theft of tickets, reduced mobility or companion card tickets, seating plans, gift certificates, business hours, Ticketmaster, etc.
Telephone service schedule
Monday to Friday: 10 a.m. to 6 p.m., or until the day’s last show begins.
Saturday: noon to 6 p.m., or until the day’s last show begins.
Telephone: 514 842-2112 or toll-free 1 866 842-2112
Ticket counter service hours
Monday to Saturday: noon to 6 p.m., or until 30 minutes after the day’s last show begins.
Sunday and holidays: variable schedule depending on the show schedule.
If a ticket is lost, stolen, or forgotten, the box office—after validating your information—can issue a duplicate ticket. An eco fee of $5.00 per ticket is applicable for the reprinting of lost or forgotten tickets.
An event provider may offer free access to the companion of a guest with a Companion Leisure Card (CAL) or Access2 card. To check availability of this offer, please contact the box office at 514 842-2112 or 1 866-842-2112.
Either directly at the Place des Arts box office or when completing your ticket purchase online or by telephone; bring your gift certificate with you when you come to Place des Arts to obtain your refund at the box office.
Ticket resellers (scalpers) can sometimes get their hands on tickets, which they later resell. Place des Arts strongly advises against purchasing tickets from resellers, as we cannot guarantee the validity of the tickets. Place des Arts has introduced measures to counter this practice, for example, by limiting the maximum number of tickets sold to a particular person, email address or credit card number. We reserve the right to cancel without notice any transactions that exceed the limit.
Place des Arts sometimes lists a show as “sold out,” which means there are no more tickets available. However, it could happen that producers can sometimes release additional tickets at the last minute. To stay up to date, we encourage you to regularly visit the event page on our website, check in with our box office, or subscribe to our newsletter to learn about all of our offers. We do not use any reminder lists.