FAQ - Box office

Please consult the new opening hours due to COVID-19

Telephone service schedule
Monday to Friday: 10 a.m. to 6 p.m., or until the day’s last show begins.
Saturday: noon to 6 p.m., or until the day’s last show begins.
Telephone: 514 842-2112 or toll-free 1 866 842-2112

Ticket counter service hours
Monday to Saturday: noon to 6 p.m., or until 30 minutes after the day’s last show begins.

Sunday and holidays: variable schedule depending on the show schedule.

All of our seating plans can be found on the Seating plans page.

If a ticket is lost, stolen, or forgotten, the box office—after validating your information—can issue a duplicate ticket. An eco fee of $5.00 per ticket is applicable for the reprinting of lost or forgotten tickets.

You have to call Place des Arts box office at 514 842-2112 / 1 866 842-2112 or come to our ticketing located at 175 Sainte-Catherine Street West.

An event provider may offer free access to the companion of a guest with a Companion Leisure Card (CAL) or Access2 card. To check availability of this offer, please contact the box office at 514 842-2112 or 1 866-842-2112.

For more information about, please visit our Adapted services page.

● Online by clicking here.
● At the Place des Arts box office.
● By telephone: 514 842-2112 / 1 866 842-2112.

For more details, please visit our Gift certificates page.

Either directly at the Place des Arts box office or when completing your ticket purchase online or by telephone; bring your gift certificate with you when you come to Place des Arts to obtain your refund at the box office.

For more details, please visit our Gift certificates page.

No, generally, there is no last-minute pricing for shows held at Place des Arts. However, some producers may offer discounts on occasion.

Show tickets are subject to service charges, which are included in the ticket price. They cover box office operating costs, as well as the purchasing and maintenance of computer infrastructure.

For more details, please visit our Conditions of sale page.

Ticket and gift certificate sales are considered final, which means that there can be no refunds or exchanges once an order has been completed.

For more details, please visit our Conditions of sale page.

No. All shows presented at Place des Arts are sold only on the placedesarts.com site. Ticketmaster gift certificates are either not accepted by the PdA.

Ticket resellers (scalpers) can sometimes get their hands on tickets, which they later resell. Place des Arts strongly advises against purchasing tickets from resellers, as we cannot guarantee the validity of the tickets. Place des Arts has introduced measures to counter this practice, for example, by limiting the maximum number of tickets sold to a particular person, email address or credit card number. We reserve the right to cancel without notice any transactions that exceed the limit.

The Place des Arts assumes no responsible for purchase from a reseller. It is your responsibility, if you have been victim, to request a refund from your bank.

Place des Arts sometimes lists a show as “sold out,” which means there are no more tickets available. However, it could happen that producers can sometimes release additional tickets at the last minute. To stay up to date, we encourage you to regularly visit the event page on our website, check in with our box office, or subscribe to our newsletter to learn about all of our offers. We do not use any reminder lists.