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Adapted Services
Reserved seats
People in wheelchairs
Some seats are available for those who wish to remain in their wheelchair during the show. A regular seat next door is also reserved for an accompanying person.
Persons of high build
People with high body weight can be seated more comfortably in suitable chairs.
Available in all our rooms.
For reservations: 514 842-2112 or info@placedesarts.com.
Booster seats for children
Additional seating is available in all venues in limited quantities. The “first come, first served” rule could apply in case of high demand.
Elevators
Place des Arts is currently replacing the elevator serving the Maisonneuve and Jean-Duceppe theatres. This modernization is necessary because of the wear and tear of the old system and the desire to meet current standards for universal accessibility. Alternative solutions have been put in place to meet the needs of our clients and to ensure access to these rooms for all during the construction period.
Maisonneuve Theatre: we recommend that people with reduced mobility choose a ticket to the stage and arrive 1 hour before the show. If you are in a wheelchair, spaces are available by calling the ticket office at 514 842-2112.
Jean-Duceppe Theatre: to ensure access for people with reduced mobility or wheelchair users, the Place des Arts has equipped itself with a portable elevator brand Stair-Trac. These devices support several types of wheelchairs and allow you to safely climb and descend stairs. Travel with the portable elevator will be covered by trained staff at Place des Arts. If you need this service, we recommend arriving 1 hour before your show. If you do not have a wheelchair, we will provide one for you.
The elevators in the Wilfrid-Pelletier Hall and the Maison symphonique remain in service as usual.
Leisure Companion Card (CAL) and Access2 Card
The distribution of free tickets for accompanying persons holding one of these cards depends on the producer of the show.
To check availability of this offer, please contact the ticket office at 514 842-2112 or info@placedesarts.com.
Access ramps
Our two main entrances have ramps and landings, both outside and inside. Access by 1600, rue Saint-Urbain is recommended for people in wheelchairs or with reduced mobility.
Movement between the walls of the Place des Arts
Wheelchair rental
If you need a wheelchair to facilitate your travel, please contact the central security station located near the ticket office or at the entrance of the Maison symphonique for a performance in this room.
Please note that the rental is only for your seat; it will not be possible to sit in your seat during the show.
Mobility assistance
During the show hours, a reception service attendant is available to accompany disabled people on their way. To get help, you can request it at the entrance of the theatre.
Parking
Disabled person parking card holders have access to several reserved spaces in our indoor parking lot by booking in advance at 514 842-2112.
P1: Sections near elevators
P2: Section Q (metro level)
Check with the parking lot guard upon arrival, or use the intercom.
Adapted taxis
The Kéroul Adapted Taxi pilot project is an initiative that offers a transport on-demand solution specifically designed for people with reduced mobility.
4 easy ways to book a suitable taxi:
By phone: Call 514-322-5160, option #5
On the Téo mobile app: Select the “Adapted Van” option
Online on teo.taxi: Click on the mode of transport and select "Adapted Van" from the menu
By email: Send a detailed message to planificationta@taxelco.com
Guide dogs
Certified guide dogs are accepted on our premises. When purchasing tickets, please inform the ticket office at 514-842-2112 to ensure you have the right seat in the room.
Tuning system
All our rooms are equipped with a tuning system allowing the hearing impaired to receive the signal of the show. You can bring your radio/walkman with headphones, or borrow a device from the room supervisor (ID will be required).
Frequency per venue
Salle Wilfrid-Pelletier : 90,9 FM
Théâtre Maisonneuve : 89,9 FM
Théâtre Jean-Duceppe : 107,9 FM
Cinquième Salle : 88,1 FM
Salle Claude-Léveillée : 87,9 FM
Maison symphonique : 104,5 FM
- Reserved seats
- Elevators
- Support
- Parking
- Adapted taxis
- Tuning system
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