The Société de la Place des Arts de Montréal (“PdA”, “we”) is committed to protecting your privacy in connection with the reservation or purchase of tickets for shows or events, the provision of ancillary services (e.g., parking reservations, show packages, ticket delivery, presale of drink or food services, management of your customer account), the purchase of merchandise, or the making of donations to our Foundation or to another non-profit organization, whether these services are provided directly by PdA or by third-party service providers as described below (taken together, “Ancillary Services”). When you access our website, https://placedesarts.com/, or use our mobile application (taken together, the “Site”) and consult or visit them, contact us or consent to receive e-mail messages from us, using our Ancillary Services, you agree to the terms and conditions of this Policy. The Site and Ancillary Services are also referred to, together, as the “Services”.
- We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis;
- We educate our employees about the importance of protecting personal information and we provide them with training on this topic;
- We take reasonable measures to ensure that our agents, partners, representatives, and other external organizations that PdA deals with comply with this Policy (e.g., Duceppe, Les Grands Ballets Canadiens, Orchestre Métropolitain, Opéra de Montréal) (collectively, the “Resident Companies”) and Danse Danse, as well as other producers presenting shows or events (collectively, the “Event Providers”), ticket issuing and delivery services, payment processors, parking services, data treatment and storage companies);
- We have a dedicated employee responsible for privacy issues.
What information do we collect, use or disclose?
For the purposes of this Policy, “Personal Information” refers to any information about an individual that could, directly or indirectly, allow them to be identified, such as a street or e-mail address, telephone number, or any financial information.
We collect, use and disclose your personal information as necessary to provide our Services to you, with your consent, or as permitted or required by law. How we obtain your consent will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of that information as outlined in this Policy.
Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information provided in the “Contact Us” section below. Before we implement the withdrawal of consent, however, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide you with certain Services.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Policy.
Depending on the circumstances, here are some types of personal information that we may collect about you:
- When you purchase a ticket to a show or event, online at the box office or by phone, we may collect: your name and language of correspondence; contact information such as your telephone number and your physical and e-mail address; payment method information (including your payment card number, expiry date and CVV code);
- Information related to your reservation of a show or event ticket, parking or any other Services; your date of birth; your interests and preferences for arts and culture activities;
- When you contact us by phone, e-mail or using an online form, we may collect: your full name, e-mail address, phone number, mailing address, the nature of your request and any other information that you provide us with;
- When you subscribe to our newsletter, we may collect: your e-mail address and full name;
- When you complete a survey, we may collect: your full name, e-mail address, appreciation of the show or webcast, interests, sources of information, occupation, date of birth, mode of transportation;
- When you create a customer account, we may collect: your e-mail address, full name, country of residence and postal code;
- When you connect to our Site, we may collect: your e-mail address;
- When you make a donation in support of our Foundation or another non-profit organization presenting a show or event in one of our halls, we may collect: your full name, e-mail address, the amount of the donation, payment method information (including your payment card number, expiry date and CVV code);
- When you request information about or reserve one of our halls to produce an event, we may collect: your full name, the name of your company, your website address, your position title, your office and mobile phone numbers, your physical and e-mail address; information about your event;
- When you apply for a position via our Careers tab, we may collect: your full name, physical and e-mail address, phone number, level of education, gender, marital status, whether you belong to a particular group (for equal access purposes), the résumé and presentation letter that you send.
We collect your personal information by various methods through our points of contact (call centre, box office, Site and social networks), especially when you book and purchase a ticket for a show or an event, donate to our Foundation or to another non-profit organization, purchase or use an Ancillary Service, contact customer service, complete a survey or react on our social media accounts or to messages that we send you by e-mail or SMS.
How we use your information
We use your personal information primarily:
- To finalize reservation or purchase transactions when you buy a ticket for a show or an event presented by an Event Provider or by PdA, or other Ancillary Services offered by PdA;
- To determine and verify your identity;
- To respond to your requests for information, manage your customer account and deliver the Services purchased;
- For marketing, market analysis and survey purposes;
- To target your needs, interests and preferences;
- To inform you of shows, events, Ancillary Services, benefits, products and goods that may be of interest to you;
- To control the quality of our customer service and to prevent fraud;
- For any other purpose as required or permitted by law.
Communication of your Personal Information
PdA administers a ticketing system in which its Resident Companies participate. PdA also provides ticketing services for various Event Providers for shows and events presented at Place des Arts or elsewhere. When you reserve or purchase tickets or other Ancillary Services by phone, at the box office or online, or when you make a donation, some of your personal information is collected in a unique customer account to facilitate the management of your ticket reservation or purchase, purchase of Ancillary Services, or donation. The Resident Companies and Event Providers have access solely to the personal information of customers for their shows and events in the ticketing system. They may contact you directly to provide notices pertaining to the shows or Ancillary Services purchased by you, or to provide promotional offers. PdA and its Resident Companies have implemented measures to protect the confidentiality of your personal information and the various transactions made in your customer account.
For the purposes of their customer relationship management, PdA, its Resident Companies and the Event Providers may also use a customer’s personal information contained in the ticketing system or collected in the course of communications with customer service, participation in a survey, interactions on social media accounts or following receipt of e-mail or SMS messages from them or when visiting their websites (including the Site). PdA, its Resident Companies and some Event Providers may also create customer profiles and manage communications with customers using a platform shared by them.
When you make a donation on our Site or by phone for the benefit of a non-profit organization, we provide that organization with the personal information needed to prepare and send you tax receipts, if applicable, and to communicate with you for that purpose.
In any event, we do not share, sell or distribute your personal information with or to unrelated third parties except in these limited circumstances. Personal information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or for purposes to which you have consented. For example, sometimes a third party may have access to your information to handle mailings on our behalf or to evaluate how best to answer a question from you or resolve a claim made by you.
Below is a list of our third-party service providers that may process your personal information:
Before disclosing personal information to a third party, we require by contract that said third party take appropriate precautions to protect that information. In such cases, we take steps to ensure that the rules set out in this Policy are followed, and require that service providers maintain the confidentiality and security of your personal information. We also require that they use your personal information only for the limited purposes for which it was provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information.
We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or those of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, or other assets.
How to Opt Out of Communications
If you no longer want to receive marketing-related e-mail from us, you may opt out of receiving such e-mail by selecting the “Unsubscribe” link at the bottom of any e-mail message you receive from us. Alternatively, if you created an online account when you registered to receive our e-mail messages, you may log in to that account and make changes to your communication preferences. You may also opt out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related e-mail, we may still need to send you communications about the use, modification or cancellation of certain of our Ancillary Services that you purchased.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfil the purposes for which that personal information was collected and as permitted or required by law. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact information in the “Contact Us” section below.
The Security of Your Personal Information
We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof.
Only our employees or suppliers who need to access your personal information in the course of their duties will have access to it. These employees have been trained to handle such information properly and in accordance with our security protocols and strict standards of confidentiality. We will deploy industry-standard efforts to prevent any loss, misuse, unauthorized disclosure, alteration, or destruction of information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
International and Interprovincial Transfer and Storage of Personal Information
The personal information that you transmit to us is stored on computer servers located in Quebec, Canada, as well as in the United States, which has different privacy rules than your country. If these data are outside your country, they are subject to the laws of the country in which they are located and may be disclosed to governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country.
Your Right to Access, Rectify and Remove Your Personal Information
Upon written request and subject to proof of identification, you may consult the personal information that we have collected, used or shared, as required or permitted by law, and/or ask that it be corrected.
You may also withdraw your consent to our disclosure or use of personal information collected.
Accessing the personal information contained in your file and rectifying such personal information is free of charge. However, a small fee may be required, upon notice from us, to cover the costs of processing such requests (e.g., the cost of photocopies).
If you do not provide the required personal information, we will not be able to create your customer account in order to enable you carry out a transaction by phone or online, and you will have to come to our box office to complete your future purchase of tickets or Ancillary Services, or to make your donation in cash.
If you would like to close an existing costumer account, you must contact us by phone or as indicated below under “Contact Us.”
As applicable, you may be entitled to additional rights, including as a resident of the European Union, particularly under the GDPR, including: (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe that we have exceeded the legitimate basis for processing, that processing is no longer necessary, or that your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. To learn more about your rights under the GDPR, visit the European Commission’s page on Data Protection.
Under certain specific circumstances, we can refuse to provide the requested information to you, notably if the request is manifestly unfounded or excessive, if it would be extremely costly to provide the information requested, or if the information contains references to other individuals, cannot be disclosed for legal, security or business proprietary reasons, has been obtained during the course of an investigation of a potential breach of contract or to prevent or detect fraud, or is subject to lawyer-client or judicial privilege.
You also have the right to file a complaint with data protection authorities.
Third-party Websites and Services
This Policy applies only to our products and services. It does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products or services.
Information About Children
Our products and services are not intended for persons under the age of 14, and we do not knowingly collect personal information from children under the age of 14. If you are a minor under the laws applicable to your place of residence (age 14 in Québec), please do not provide us with personal information without the express consent of a parent or guardian.
If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to remove that information from our servers.
Any comments or questions on this Policy or any access or rectification request concerning your personal information may be addressed, by e-mail or mail, to:
Mr. Nicolas Potvin
General Secretary and Director of Corporate Affairs
Société de la Place des Arts de Montréal
260, boul. de Maisonneuve Ouest
Montréal (Québec) H2X 1Y9
T. 514 285-4221
F. 514 285-4252
Last update: April 2022